Document All Client Communication
Important client conversations should not exist only in people’s memories. Document decisions, instructions, commitments and other material communication so your project has a reliable record.
Communication
Clarify Terms and Conditions
Clarify the terms and conditions with the new project manager. If the client changes during a project (or the client project manager changes), then you as the project manager should …
Why You Need a Single Decision Maker in Client Communication
Keep good control of client communication. Ensure all important communications are between the project manager and the client project manager, especially for cost, schedule and scope decisions.