What Does the Client Really Want
Make sure you know what the client really wants. You are working for them as a means to an end. Make sure you know what this end result is supposed …
Client
Agree on Deliverables
Make sure you and your client agree on the deliverables expected for the project. Sometimes a contract may specify deliverables without enough detail. This could lead to you delivering something …
Submit Deliverables Before Invoicing
Submit deliverables to the client (if that is required) before invoicing them. Don’t make the mistake of not submitting deliverables, as it will delay payment.
Treat Restarted Projects as New Projects
If a partly completed project is put on hold (deferred project) by the client, when it is restarted it should be treated as a new project. This includes reviewing and …
Directing Consultants
If, in your contract, the client instructs you to directly pass on the cost of consultants, it would be better to have the consultants contract directly with the client instead …
Document Reliance on Information
In a contract, your company should make sure the document indicates that you will rely on information and materials supplied by the client. E.g. surveys, soil tests, reports. If the …
Document Design Changes and Delays
You should document (in writing) any design changes or delays caused by the client. This is very important for claiming cost or time extensions. A good change management system is …
Unreasonable Project And Construction Schedules
If you believe a schedule required by the client is unreasonable, you should document your reasons for believing so, and inform the client of those concerns in writing. If the …
Design Discrepancies
If your company is the design contractor but not involved in the construction phase you should instruct the client to notify you for your company’s input for any design discrepancies. …
Check References
Always check references given to you and also that you are submitting. You should check that references you list for your company will in fact give you a good reference. …