Clarify Client Expectations
Clarify the expectations of your client. If you don’t you may find that they expect the project outcome to be a lot different than it really is. There is no …
Client
Document Changes to the Scope Brief
Even if there is no change in cost or schedule you should still document any changes to the scope brief. Submit those as variations to the client. This way the …
Project Failure
Project failure is generally associated with one or more of the following three: Cost Schedule Client satisfaction Particularly, an unhappy client or an unhappy team will mean your company suffers …
Manage Client Expectations
Make sure the contract reflects the client’s expectations. If you find differences early in the project you should tell the client. If you find them late in the project, you …
Get To Know Your Clients
Get to know your client contact more personally, not just their project specific details. Find out their interests, other projects they are working on etc. Possibly send them useful information, …
Clients Funding
Check the funding sources of your clients. Especially local council clients who rely on funding that often changes.
Check Geotechnical Reports
Check and confirm geotechnical reports that are supplied to you in a contract. The client may supply reports that are old or inaccurate. Specify in the contract that you are …
Eliminate Unnecessary Features
Eliminating unnecessary features in design will give the largest savings in a project. If your client wants costs cut, look for the most costly features (in design cost and construction …
Learn to Say No
You must learn to say no to some requests from clients If change requests from the client will make the design unsafe or unusable, you should refuse to change it. …
Using the Word “Float”
Using the Word Float It is a good idea to avoid using the word “float” in a schedule or cost report to a client. Instead you could use phrases such …