Confirmation of Transmittals
Get confirmation from the client or contractors that they received transmittals. Make sure this is in writing (preferably a signed transmittal form).
Client
Copy Minutes of Meetings to Attendees
Copy notes or minutes of meetings with the client to the client. Don’t just keep them in the project file. This is important for legal reasons, as you can then …
Don’t Do Blanket Approvals
Don’t get blanket approvals on drawings or designs without each one being marked as approved by the client. A client may send documentation stating that the designs or drawings are …
Approval Time Limit
Make sure that the contract specifies the length of time allowed for approvals or decisions. When drawings or documents are sent to the client for approval, you need to know …
Always Act Professionally
Always act professionally in dealing with everyone involved with the project, even people just visiting or on site. Many people on construction sites may act in what is often expected …
Get Instructions in Writing
If a client representative asks or instructs you to do something on site (of any value or lasting effect) get it in writing before doing it. For example, if the …
Agree With the Contract Before Signing It
Make sure that you and your company agree with the contract, if you don’t, change it. Even if you have worked with the client before or know them well and …
Why You Need a Single Decision Maker in Client Communication
Keep good control of client communication. Ensure all important communications are between the project manager and the client project manager, especially for cost, schedule and scope decisions.