Document All Client Communication

The title says it all. Document all communication with your client (and with suppliers and contractors). Even with friendly or familiar clients. Client’s project manager may change, so verbal agreements …

Read more

Scope Creep

Be careful of scope creep. Scope creep is where small additions or changes add up to contribute a larger and larger change in the scope of the project, often affecting …

Read more

Check Geotechnical Information

Check and double check geotechnical information supplied by the client. If the client supplies the information, it would be ideal for the contract to specify that your design/construction relies on …

Read more

Only Have One Project Manager

The Project Manager should manage the client, risks, and resources, and delegate most other tasks to others, those others should not also be a project manager on the project. Multiple …

Read more

Avoid Bias

When you are making important decisions or preparing designs, get a second opinion on them before acting, because you may be coming from a biased or primed attitude. (Primed is …

Read more

Approval Time Limit

Make sure that the contract specifies the length of time allowed for approvals or decisions. When drawings or documents are sent to the client for approval, you need to know …

Read more

Why You Need a Past Projects Register

Past projects - Old plane design

Make sure your company has a good system for storing and listing past projects. It must be easy to use and be available to all staff. It must also provide all the key information that future projects need.

Read more