Get To Know Your Clients
Get to know your client contact more personally, not just their project specific details. Find out their interests, other projects they are working on etc. Possibly send them useful information, …
Client
The Importance of Good Communication
Good communication is a key skill for a project manager. Good design of the product is assumed by the client. The key to keeping things running smoothly and making the …
Clients Funding
Check the funding sources of your clients. Especially local council clients who rely on funding that often changes.
Check Geotechnical Reports
Check and confirm geotechnical reports that are supplied to you in a contract. The client may supply reports that are old or inaccurate. Specify in the contract that you are …
Eliminate Unnecessary Features
Eliminating unnecessary features in design will give the largest savings in a project. If your client wants costs cut, look for the most costly features (in design cost and construction …
Learn to Say No
You must learn to say no to some requests from clients If change requests from the client will make the design unsafe or unusable, you should refuse to change it. …
Using the Word “Float”
Using the Word Float It is a good idea to avoid using the word “float” in a schedule or cost report to a client. Instead you could use phrases such …
Outdated Specifications
If a specification is older than 5 years, it is probably outdated or inaccurate. If you are reusing specifications from old projects or tenders, make sure you check that the …
Keep the Client Up to Date
Even if there is nothing to report to the client, report regularly to a schedule. This gives the client a current report for their internal systems and means they are …
What Does the Client Really Want
Make sure you know what the client really wants. You are working for them as a means to an end. Make sure you know what this end result is supposed …