Good Change Management System

Instigate and enforce a good change management system

Change management coordinators and people who have to approve changes spend a lot of time chasing signatures, putting information in to spreadsheets, and general admin duties that could be automated.

It is easy to lose track of changes, or not document them properly.

Documentation for changes often lags a long way behind the actual change occurrence.

Many companies use a collection of spreadsheets. This can be cumbersome because different copies are in different locations, people forget to fill in details. The change coordinator ends up having to fill in all details (when that person may not understand the change).

A very good system would only need the coordinator to set up the initial templates in the system and file hard copies of signatures on approvals as they are received.

Ideally want a system in which the internal instigator can log-in, tick boxes to show effects of changes, type the title and description, allocate who is responsible to enter costs and who should sign. The system should then send messages to those people to review the item fill in details (and attach supporting docs) and approve (all on the system), with printouts available for the person to print, sign, and send to coordinator to file (if required). Ideally want instigators to be able to do all with little work from coordinator except for filing hard copies.

It is even better if your system allows for electronic authorisation, eliminating the need to print and sign papers.

Often the problem with a system is that emails get sent and people don’t notice them, leading to change documentation to be overlooked. This can be avoided with a log-in system that lists what tasks are to be completed for that person.

A system should have a way of enforcing adherence. Ideally where each person who may have to authorise a change has an icon which tells them when something is waiting their authorization.

I system could be a simple database, or it could be a complete enterprise system. Having a system is the important part.

If a senior manager calls up and wants a report on all the changes on a project sorted by cost, with a good system you should be able to give it to him within a few minutes. If your change management system is just on a collection of spreadsheets, this may not be possible. Even better, a good system would allow the manager to log-in and look at the reports themselves.

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4 thoughts on “Good Change Management System”

  1. i have seen when doing some projects what can provide a smooth developement is the use of a project management system. This really helps to get more opportunities of getting new projects as the client gets a better impression of professionalism. Though we use Proofhub Proofhub as our project management system you can use some but this 1 is the best from all that we have used and at a good price. Thanx for the post

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  2. I am always on the lookout for better project management systems. Thanks for your suggestion.
    Though the link you gave is to an expired domain.

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  3. Although not as common today, some companies still manage their change process using spreadsheets. This makes tracking difficult as the status of each individuals tasks are not always known and some personnel are maintaining their own set of records. Change control software puts everything in one place so there is no confusion regarding the state of change implementation

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